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Members are bound by the rules and regulations of the Royal Institution of Chartered Surveyors. We carry the required professional indemnity, public liability and employer’s liability insurance as laid down by the RICS rules and regulations.

We are committed to providing excellent service at all times and therefore welcome any feedback that might help to improve our service. If you are dissatisfied with any aspect of our service and would like an informal discussion or make a formal complaint then you can contact us by telephone on 01872 22 99 21, email admin@sterensurveyors.co.uk, or write to our Head Office address below: Steren Surveyors Limited Cardrew House Cardrew Industrial Estate, Redruth TR15 1SP.

In the event of alleged negligence, it is important not to carry out any further works before we have re-inspected the property and been given the opportunity to instruct our own contractors to provide quotations if found necessary.

The procedure for dealing with complaints is as follows; In the first instance, any official complaints relating to any negligence must be put in writing to Steren Surveyors UK Limited at our company's Head Office.

Your complaint will be acknowledged within three working days. We aim to review all complaints within one working week and fully deal with any complaint within one month. We will liaise with any intermediary / counselling organisation acting on the complainant’s behalf, if requested to do so.

Our final decision will be given in writing. If you are not satisfied with our final decision then you may refer your complaint to our Professional Body whose address is below. Property Ombudsman, Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP.